Our Customer Service Hour are Monday – Friday, 1pm – 6pm PST.
We encourage our customers to place an order when half of their MOVIDA product is gone. This will prevent shipping delays and ensures you don’t run out.
We ship to all 50 states and internationally. Unfortunately, we do not ship to Canada or Australia at this time.
If you would like to speak with someone, please call 562-528-3090, Monday – Friday 2pm to 6pm PST or email us at firstname.lastname@example.org
RETURN & REFUND POLICY:
We want you to feel confident with your MOVIDA purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to email@example.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.
If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to firstname.lastname@example.org or call 562-528-3090 to speak to Customer Service.
ORDER PROCESSING, DELIVERY METHOD AND TIMING:
Your shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 1-2 business days for your order to process. Shipments are sent using USPS First Class and USPS Priority Mail. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 1-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have questions about your order or shipping, please call us at 562-528-3090 or email us at email@example.com
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
We try our best to get out as many packages as possible, even if that means running to the Post Office or FedEx to drop off your package after their scheduled pick up. We strive to get your order shipped within 1 business day of the order being placed and processed. However, due to the high volume of orders, after your order has been placed, please allow up to 3 business days for your package to be shipped. Please note the day your order has been shipped, does not count as the 1stbusiness day of shipping. For example, if your order shipped on Tuesday, the 20th for USPS Priority Mail, the 20th does not count as the first shipping day, but the 21st does.
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at firstname.lastname@example.org and we will be happy to provide you with your tracking number.
SHIPPING METHODS & ESTIMATED DELIVERY DATES
USPS First Class: Domestic packages usually arrive within the end of 1-3 business days according to their website. This does not include any potential for inclement weather or holidays.
USPS Priority Mail: Domestic packages usually arrive within the end of 1-3 business days according to their website. This does not include any potential for inclement weather or holidays.
If your preferred shipping address is a P.O. Box, please be sure to pick USPS Priority Mail as your shipping method!